Customer Service Representative - Retail Industry

Join Ocean Centra Furnindo, a leading retail company in Indonesia, as a Customer Service Representative in the vibrant region of Badung, Bali. This is your opportunity to build a rewarding career in a dynamic, customer-focused environment while enjoying the unique culture and beauty of Bali. As a Customer Service Representative, you will be the face of our company, ensuring our customers receive the best service possible. You will handle customer inquiries, complaints, and feedback, resolving issues efficiently and professionally. This role is perfect for someone who is passionate about customer service and wants to make a difference in the retail industry.

In this role, you will use our in-house CRM system, Salesforce, and our customer service software, Zendesk, to manage customer interactions. You will also work closely with our sales and marketing teams to ensure a seamless customer experience. This is a great opportunity to grow your career in a supportive and innovative environment.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, complaints, and feedback via phone, email, and chat.
• Resolve customer issues efficiently and professionally, ensuring customer satisfaction.
• Use CRM and customer service software to manage customer interactions and track service requests.
• Collaborate with sales and marketing teams to ensure a seamless customer experience.
• Provide exceptional customer service, exceeding customer expectations.
• Maintain accurate and up-to-date customer records.
• Participate in training and development programs to enhance customer service skills.
• Contribute to the team's goals and objectives, helping to improve customer satisfaction metrics.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the retail industry.
• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict resolution skills.
• Proficiency in using CRM and customer service software, such as Salesforce and Zendesk.
• Ability to work well under pressure and meet tight deadlines.
• Bachelor's degree in Business Administration, Psychology, or a related field.
• Fluent in both Indonesian and English.
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

Lowongan Terkait