Head of Customer Service Operations - Leading Global MNC in Bali

Join PERSOL in partnership with a global multinational corporation (MNC) and industry leader as the Head of Customer Service Operations in the vibrant heart of Bali, Indonesia. This is a rare opportunity to lead high-impact customer service operations for a leading global brand, crafting exceptional experiences for our valued customers. In this role, you'll be responsible for overseeing all aspects of customer service operations, ensuring seamless interactions and delivering outstanding service standards. Based in Bali, you'll have the chance to work in a dynamic and culturally rich environment, contributing to a global brand's success while enjoying the beauty and lifestyle of Indonesia.

As the Head of Customer Service Operations, you'll be at the forefront of enhancing customer satisfaction and loyalty. You'll work closely with cross-functional teams to implement and optimize customer service strategies, leveraging data-driven insights to improve service quality. This role offers a unique blend of professional growth and personal enrichment, making it an ideal position for a seasoned professional seeking to make a significant impact in the global marketplace.

In this role, you will be responsible for managing and optimizing all aspects of customer service operations, ensuring high levels of customer satisfaction and loyalty. You will oversee the daily operations of the customer service team, including scheduling, performance management, and quality assurance. Additionally, you will be involved in strategic planning and decision-making processes that shape the future of customer service within the organization.

📋 Tanggung Jawab Pekerjaan

• Lead and manage the customer service operations team, ensuring high standards of service delivery.
• Develop and implement customer service strategies aligned with business goals.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Oversee the implementation of customer service technologies and tools, such as CRM systems and help desk software.
• Collaborate with cross-functional teams to enhance the customer experience.
• Ensure compliance with company policies and industry regulations.
• Provide training and development opportunities for the customer service team.
• Represent the company at industry events and conferences.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 10 years of experience in customer service operations, preferably in a multinational or large-scale organization.
• Proven track record of successfully leading and managing customer service teams.
• Strong knowledge of customer service technologies and tools, such as CRM systems and help desk software.
• Excellent communication, leadership, and problem-solving skills.
• Proficiency in English, both written and spoken.
• Experience in a global or multicultural environment is a plus.
• Ability to travel internationally as required.

🛠️ Keahlian

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