Outbound Sales Agent - Contact Center (Medan)

Join Infomedia Nusantara as an Outbound Sales Agent in our dynamic Medan Contact Center! This is your opportunity to kickstart a rewarding career in sales and customer engagement, where your communication skills will drive business growth and customer satisfaction.

At Infomedia Nusantara, we are a leading provider of IT services and solutions, serving clients across Indonesia. Our Medan Contact Center is at the heart of our customer service operations, and we are looking for passionate and dedicated Outbound Sales Agents to join our team.

As an Outbound Sales Agent, you will be responsible for initiating contact with potential customers, understanding their needs, and presenting our products and services effectively. You will use tools like CRM systems and telephony software to manage your interactions and track your progress. This role offers a dynamic and challenging environment where you can grow your sales skills and contribute to our company's success.

📋 Tanggung Jawab Pekerjaan

• Initiate and maintain contact with potential customers through outbound calls.
• Understand customer needs and present our products and services effectively.
• Use CRM systems and telephony software to manage interactions and track progress.
• Achieve and exceed sales targets through effective communication and negotiation.
• Provide excellent customer service and build strong relationships with clients.
• Collaborate with the sales team to support and enhance team performance.
• Stay updated with industry trends and best practices in sales and customer engagement.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in outbound sales or customer service roles.
• Proven track record of achieving sales targets and building customer relationships.
• Excellent communication and negotiation skills.
• Familiarity with CRM systems and telephony software.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and as part of a team.
• Bachelor's degree in Business, Marketing, or a related field (preferred but not required).
• Fluency in Indonesian and English (both written and spoken).

🛠️ Keahlian

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